Refund Policy

1. Refund Eligibility

At AcePrepLab, we want you to be completely satisfied with our service. We offer refunds under the following circumstances:

• Technical issues that prevent you from accessing the service for more than 48 hours
• Billing errors or duplicate charges
• Cancellation within 7 days of initial subscription (first-time users only)
• Service not meeting advertised features or functionality

2. Refund Timeframes

Different refund policies apply based on your subscription type:

3. Non-Refundable Items

The following items are not eligible for refunds:

• Subscriptions cancelled after the guarantee period
• Partial months of service (except for technical issues)
• Third-party services or add-ons
• Accounts terminated for violation of Terms of Service
• Downloadable content or completed practice tests

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at support@acepreplab.com
2. Include your account email and reason for the refund request
3. Provide any relevant details about technical issues (if applicable)
4. Our team will review your request within 2 business days
5. If approved, refunds will be processed to your original payment method

5. Refund Processing

Once your refund is approved:

• Credit card refunds: 5-10 business days
• PayPal refunds: 3-5 business days
• Bank transfer refunds: 7-14 business days
• You will receive an email confirmation when the refund is processed

6. Subscription Cancellation

You can cancel your subscription at any time:

• Access your account settings and select "Cancel Subscription"
• Your access will continue until the end of your current billing period
• No automatic refund is provided for early cancellation
• You can reactivate your subscription at any time

7. Dispute Resolution

If you're not satisfied with our refund decision:

• You may escalate the issue to our management team
• We will review all escalated cases within 5 business days
• Our decision on escalated cases is final
• You may also contact your payment provider for assistance

8. Contact Information

For refund requests or questions about this policy: